FAQ's

General FAQ's

•  What is self storage?
•  What does it cost?
•  Are there any additional costs?
•  Do I need insurance?
•  How do online reservations work?
•  How can I pay?
•  How do I cancel my lease?
•  What kind of security is there?


Moving FAQ's

•  I’m moving my house – why should I store with ABC, when I can use a friend’s garage or attic?
•  I’m moving out of my house – any tips?


Storage FAQ's

•  When can I access my storage space?
•  What’s the minimum time I can store for?
•  Where is my nearest store?
•  I’m not sure how to pack everything – can you help?


Business FAQ's

Coming soon

What is self storage?
Self storage is a service that offers both residential and business users access to individual storage spaces. The spaces are designed to be clean, dry, and private; only the customer has a key to the space.

What does it cost?
The cost of storage depends on the size of the space you need (or want)! We suggest you use our size estimator (link) to determine what size will work best for you. Our storage consultants are always happy to help you determine the correct size, as well. Your rental is simply month-to-month. This means no long-term commitments, and you will be invoiced monthly.

Are there any additional costs?
At ABC, there are absolutely no deposits. We just ask that you return the space the way you found it – swept and free of debris. We give you the lock for free – this is an instant $10 savings! Insurance is an extra cost, if you should choose to purchase it. It is entirely optional.

Do I need insurance?
ABC Mini Storage offers our customers insurance on their stored items, in collaboration with Deans and Homer Company. Please ask the storage consultant at any ABC store for details.

How do online reservations work?
Based on your preferred location and the room size you require, an email will be sent directly to our storage consultants. You will be contacted within 24 hours, with a price and availability. You are under no obligation to rent at this point! If you would like, you can reserve the unit for $10, which will go toward your first month’s rent – so it’s really a free reservation! We’ll hold the unit for up to 14 days, so you can be sure the space you need will be waiting when you need it.

How can I pay?
ABC Mini Storage has several payment options. We take Visa, Mastercard, and American Express, in person, over the phone, or on this website. Of course, you can always stop by the store and pay by cash, check, or card, or just mail us a check. We also do direct checking account withdrawals, if you don’t want to risk credit card fees or late payments.

How do I cancel my lease?
No need to panic about giving us notice – we know you have enough to keep track of. When you decide to move out, give us a call, or stop by the office and say goodbye. Make sure to take your lock!

What kind of security is there?
ABC Mini Storage takes pride in doing all we can to protect our customers. While we know that nowhere on earth is 100% secure, our full fencing, extensive video-recording systems, bright nighttime lighting, and coded-keypad entry makes our customers and our staff sleep soundly. Each customer has a unique lock, and only the customer gets the keys. You’ll have a keypad code that records in our computers each time you enter and exit the property.

I’m moving my house – why should I store with ABC, when I can use a friend’s garage or attic?
If you’re selling your home, you certainly know by now that clearing out your possessions will make it less cluttered, and more attractive to buyers. And even friends can’t give you the peace of mind and access advantage that ABC can! If you need a little more room, we’ve got you covered. With access 365 days, clean, open, well-lit driveways, and video-cameras throughout the property, you can’t go wrong with ABC.

I’m moving out of my house – any tips?

One month to go…

• Call around for mover quotes. Make sure they’re properly insured and establish exactly what they’re going to be doing. We can recommend reputable, local firms, if you’d like.
  
• Order your packing materials. Remember, we have all you need, and our prices can’t be beat!
  
• Start packing any non-essential items, like out of season clothing, together with your best china, glassware, and ornaments. Mark your boxes clearly.
  
• Clear out the attic. Pack as many items as you can from your garage and/or shed.
  
• Let everyone know that you’re changing addresses.
  
• Arrange to have mail re-directed. This needs to be done at least 2 weeks in advance, according to the USPS.
  
• Keep all correspondence from your Real Estate Agent, and the moving company you choose.
  
• Contact your insurance company to arrange transfer of your home and contents insurance on the move day.

Two weeks to go…

• Start running down your food stocks, especially in the freezer.
  
• Continue to pack any items you won’t need before the move.
  
• Arrange for someone to look after your children and pets during the move.
  
• Contact the gas, electric, telephone, internet and water companies to inform them of the move.

One week to go…

• Double-check the booking you’ve made with the moving firm.
  
• Keep your vacuum cleaner, dusters, polish, etc., unpacked for that last once-over.
  
• Cancel newspapers, milk, window cleaning, and settle any bills you may have overlooked.

The day before…

• Prepare your moving day “survival kit” containing a teapot, mugs, tea, coffee, milk, sugar, teaspoons, sandwiches, snacks, biscuits, fruit, dish soap, towels, and don’t forget the toilet paper roll!
  
• Pack all your valuables such as jewelry together, and carry them with you.
  
• Keep the file containing all valuable documents relating to the move with you at all times in case you need to refer to them.
  
• Advise the phone company of the time you want your telephone disconnected (or transferred).
  
• Defrost the freezer and fridge.
  
• Make a list of useful telephone numbers for the new occupiers of your home, plus instructions for operating any appliances, central heating, etc.
  
• Make sure you have cash available for unforeseen circumstances and for tipping your movers.
  
• Telephone your insurance company to double-check that your new contents cover will be in force on the morning of the move.

The morning of the move…

• Telephone the gas and electric companies, and tell them it’s your final day in the home.

When can I access my storage space?
Our customers have the benefit of extensive opening hours. All ABC stores are open seven days a week, should you need assistance. In addition, our gate hours are 6 a.m. to 10 p.m., 365 days a year.

What’s the minimum time I can store for?
All rental agreement are month-to-month. One month is the minimum, but we sure don’t mind if you stay longer. We love our customers!

Where is my nearest store?
We have stores throughout the Spokane area – we’re sure there is one convenient for you. Click here to go to our Locations page.